lilychan

So I tried your top suggestion and it connected immediately. Curious, I went back and tried my usual connection settings, from before I ever made this post...and it's working too. o.O I don't know if it was already suddenly working again before I tried that, (this is the one time I forgot to double-check) or if that somehow fixed everything... I don't know what's going on, but it seems to be working again. I'm so confused!! Regardless, thank you so much for the help!!

Same exact problems, from what I can tell, for both.

Sorry, I'm not too good at these things. All this stuff barely makes sense to me! I put in the server name for the host as you stated, and it seemed to have the same issue.

I already tried that, and it shut me down even faster. 😕

I don't think so, this network is our home Wifi and we live in a rural spot so finding another place with accessible wifi is...extremely difficult. I can send you the IP address, I just don't know where to find it. x'DD Edit: I guess there's a site that tells you your IP, but I'm getting two results...

I couldn't tell if this belonged here or in Customer Service, since I don't exactly know where the issue lies... But I'm having a problem connecting to my site with Filezilla. It was working fine and I used it yesterday with no issues. But today, it keeps stopping in the same place, then disconnecting before it ever fully connects to my site. It's been doing this for several hours now, and I'm not seeing anybody else mention this issue, and my site is working fine when I visit it...so I don't think there's a server down, or anything... But something's not working and I can't understand what it is...does anyone know what's going on?

I've never seen that link before! She tried it, and it worked! THANK YOU SO MUCH!! I had no clue what we were going to do!!

My sister has an account on the Johnny server and feels awkward about asking for help, but neither of us can figure this out. I hope it's okay for me to post in her stead! Rather than updating the site through the website's actual interface, we update ours through Filezilla. Ever since Johnny has gone back up, my sister is able to access the site through the site, but it absolutely WILL NOT open with Filezilla anymore, and it's much easier/more familiar for her and I'd really appreciate some help. I thought it was just a Filezilla issue, but there's been no change or update to the program, and mine connects to my site just fine. It's only stopped working since Johnny went offline and came back so I wonder if there's a connection. It has been like this for several days. It claims it keeps timing out, but she's tried it countless times over at least three days, if not longer, and it's always the same result. She says she also gets this popup about an unknown certificate...and honestly I'm not tech-savvy enough to even begin to understand that, or if it has anything to do with this... She says "Just tried "always trust" with handbasket.helioho.st AND with johnny.heliohost.org Both still said "connected" so I think it recognized both options and considered them acceptable, but it still timed out and wouldn't let me connect." Does someone know what might be going on, or how to help?

She says "Just tried "always trust" with handbasket.helioho.st AND with johnny.heliohost.org Both still said "connected" so I think it recognized both options and considered them acceptable, but it still timed out and wouldn't let me connect." 😕

Her username is Faeley!

My sister has an account on the Johnny server and feels awkward about asking for help, but neither of us can figure this out. I hope it's okay for me to post in her stead! Rather than updating the site through the website's actual interface, we update ours through Filezilla. Ever since Johnny has gone back up, my sister is able to access the site through the site, but it absolutely WILL NOT open with Filezilla anymore, and it's much easier/more familiar for her and I'd really appreciate some help. I thought it was just a Filezilla issue, but there's been no change or update to the program, and mine connects to my site just fine. It's only stopped working since Johnny went offline and came back so I wonder if there's a connection. It has been like this for several days. It claims it keeps timing out, but she's tried it countless times over at least three days, if not longer, and it's always the same result. She says she also gets this popup about an unknown certificate...and honestly I'm not tech-savvy enough to even begin to understand that, or if it has anything to do with this... Does someone know what might be going on, or how to help?

The same as my username here, Lilychan! ^^ Thank you -so- much!!

I'm also a Tommy user that missed the chance to move. I had no idea this was going on! I found the email to Move to Plesk, but it says it's no longer possible and just offers me a backup of my site. (I have my files already though, so that's no issue.) Do I need to request an invite back, or do I need to wait and try and catch account signups? I'm a little confused about my next step, especially after reading replies here! (Hope it's okay to ask here...)

Thank you very much for clarifying, I appreciate it, and look forward to rejoining!

I think I understand! I'd just like to be sure... I had a Tommy account, it was a limited time free invite thing when I joined, so I hadn't donated. (Would love to, but we're barely getting by ourselves these days...maybe someday!) Am I still going to eventually get an invite, or are the invites for donors specifically? (I didn't make a temporary account on any other server) Thanks in advance for the answer to the question, and thank you guys for the work you put into this for us!!

OHH, I get it! Thanks, Flazepe! I saw that, but I thought for some reason that only applied to future accounts being made...I see now how it connects to the already-existing forum accounts from my own situation! Thank you very much!

I was told on another post that I should post this here. When Tommy is available for sign-ups again, I'd like to use my old username and domain name. But it's still 'taken', supposedly because it's linked to my forum name? I was told: "Your forum username needs to be renamed temporarily so that it doesn't conflict with the system. And your main domain needs to be cleaned up first in order for you to use it upon signing up." So, is there any way somebody could help me temporarily change my forum username, please? Since I intend to change it back (if that's okay) once I recreate my domain, just a simple change like 'lilychan2' would be fine for now. Also, if anyone can help clean up my domain, the name for it is wildabyss.heliohost.org I apologize if I'm doing this inocrrectly, I don't entirely know what I'm doing. xD I seriously appreciate any help or advice though, and thank you in advance!!

Okay, I'll do that! (The new topic should just be regarding my username, and not the domain deletion, right? Or both?) Thanks again for the help!

Okay yeah, that's what I figured about Tommy signups, thank you! How do I change my forum username? My main domain? I believe that's wildabyss.heliohost.org (Right? Or did I misunderstand? x'DD Sorry!)

I'm sorry if this is the wrong place to ask this, but I'm having a hard time figuring out what to do or where to go from this point. When Tommy went down, I decided to wait to hopefully get back in to the Tommy server and remake my site with my backups. I've obtained the backups since then, and while I don't know that Tommy is letting people sign up just yet, I did try to sign up again (just to kind of see) and I noticed my username and site URL are still in use, or whatever, and I can't recreate anything with those same names, like I'd like to do. Is there something I have to do to get those removed so I can recreate them? I assume I can't access them anymore since they went with the Tommy server, right?

It looks like my IP got blocked? Do I need to give you guys my domain name, or IP address or something for it to be unblocked? Can I be unblocked? It said that it was blocked because my account attempted to be logged into too many times, with a wrong password...that actually scares me a little, because it wasn't me. Is there something I can do about that?