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Oh, no.... that must be the problem; I didn't realize I had to create a new account. Sorry. I'll download the backup and then create a new account and then upload the backup thourh the Backup Wizard. I truly appreciate the help. I really feel stupid with this...

Thank you. I didn't get a backup from you since I created and edit the site on my local computer, and upload any changes with an ftp program. Can I just re-upload that somehow? Thank you for the hand-holding. I know I'm a PITA to you guys who know what you're doing.

Please release the domain greenvalleyrecording.heliohost.org from the DNS cluster. I understand that I can then use the same FTP settings to upload my website again to Tommy. If that is incorrect, please advise. I had NOT temporarily put the site on another of your servers. Thank you. Richard

If you have a temporary Ricky or Johnny account that is using the same email address that your old Tommy account was using when he crashed then yes, your account will automatically be moved back to Tommy. If you don't have an account using that email address an invitation email will be sent to you. The way the invitation email works is there is a special validation code that you can click that allows you to create an account even if the server is full for the day. You don't have to reply to anything, actually the email comes from no-reply@heliohost.org so even if you tried to reply it wouldn't go anywhere, just click the link when it arrives. Thank you for your reply. I have always edited/created my website on my laptop and uploaded it with an ftp program. Do I simply click on the e-mail link you refer to, create an account and then upload my site from my laptop? I'm really not very knowledgeable as to the technical function of website creation but managed to get it to work on Tommy initially. Thank you for your assistance.

Do I understand correctly that since I have donated a couple of times in the past few years I will automatically be re-instated on Tommy? Or will I simply receive an invite and then respond to that before my site will be back up? Thank you.

Just to confirm, my site (on Tommy) is not available either.

Whew... glad it's not just me. Hopefully, this will get rectified soon.

Okay, sorry about that. Thank you.

Hi, I can only guess that I didn't log into my C Panel frequently enough, as I have not violated any other rules. Would you please re-instate my account? I'm on Tommy. Thank you.