No. I'm not here to make your life easier... I'm here to enable you to do things you couldn't otherwise do. I am not going to spend my time helping you unless it's the only way for your account to work. Sorry, but HelioHost hosts over 10,000 accounts and I don't have time to give each user individual attention.
My logs show that creation failed for your account three days ago, which was before I fixed the system. Please try registered again (or correct me if you've registered more recently).