Ashoat

Apache is setup to limit each user to a maximum of 5 forked processes at a time. However, you were running fives copies of a PHP script (tools/phonify/index.php)... and so SuExec was unable to fork off a new process for your CGI script. I killed your phonify scripts and your CGI scripts are working fine now.

Geoff: since your account isn't on the default shared IP, cPanel thinks that you have a dedicated IP... so it thinks you can assign SSL. However, you need a dedicated IP to actually correctly assign an SSL certificate. asweeba: I think that's what you're experiencing. Have you requested a dedicated IP?

Where is this error occurring?

Okay, it should be installed now.

Do you already have an SSL certificate? If not, are you planning to self-sign? If so, are you aware of the dangers of self-signing and how browsers tend to treat self-signed certificates?

The cPanel folks say that the issue is fixed. Can you guys try to see if you can install the certificate? Make sure to wait until server load is low (probably below 10) before trying.

I'm hoping to have it up in the next couple of weeks.

Closing...

Actually, if he had logged in after he should have been suspended, everything should have been fine. His account would not have ended up terminated. I am still unsure as to why your logins were not registered.

Okay, ffmpeg has been installed. Keep in mind: if your account starts abusing resources, then it will end up being suspended.

Let me start out by saying that there's absolutely nothing I can do. Your account has been permanently terminated. At this point, I can only try to figure out what went wrong and try to prevent it in the future. Three things: 1) The server did not record you logging in to cPanel. Are you honestly sure that you logged in every day? If you had a bookmark, can you check to what URL it was pointing? I just checked the activity logger on my test account, and it seems to be working fine. 2) The email you signed up with was invalid. We sent you notifications a week before we should have suspended your account (and two weeks before we terminated it), but you didn't get those emails because they bounced (presumably, your email was inactive or invalid). 3) Each day, our system is supposed to suspend all the accounts that have not logged into cPanel for a month. Our system is set to suspend 20 accounts every hour, until the final hour... where it suspends the rest. Your account was supposed to be in this last batch, but unfortunately the server was lagging when that batch was being run, so I killed the script that was supposed to suspend your account. As a result, your account was never suspended before it was terminated.

joeycbulk: Please wait until "Server Load" under "Service Status" in your cPanel is below 4, and then try adding the domain again once. You will have to wait 24 hours after adding your domain for it to become active.

Okay, your IP should be changed within 24 hours.

Okay, your IP should be changed within 24 hours.

You need to wait 24 hours to active any domain. The "Account Queued" page is expected. Give it another day

Thanks for the instructions, guys. I've submitted the support request to cPanel. I'll keep you posted.

Just a word of caution: I don't want you to commit your effort to something with the assumption that we'll be using it once you're done.

Good luck...

Okay... try again now.

I am closing this thread due to unacceptable grammar.

If you guys are up for this... all the more power to you. But I'm a busy guy... I already devote enough time to HelioHost, and the utility of this project seems to be below its cost for me.

If you guys can provide detailed instructions and an exact error message I can send the problem over to cPanel and see if they can figure it out.

Okay, your IP should be changed now.

Can you try doing it when the server is experiencing less load? (ie. less than 10)

Closing due to inactivity.