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Tommy backups are now available via https://www.heliohost.org/backup/ We backed up the home directories and mysql databases so far. We're still working on postgresql databases, but very few people use it so the backups are ready for the majority of people. If the backup system doesn't work for you post in customer service, and an admin can help you. If anything is missing from your backup please let us know as soon as possible. We plan on wiping Tommy and installing the new hard drive on August 20th, so you only have four days to figure out if anything is missing. If you let us know that something is missing before we wipe Tommy there is a chance we can find it and back it up for you, but after August 20th it will be gone forever.