Jump to content

Leaderboard

Popular Content

Showing content with the highest reputation on 04/12/2013 in all areas

  1. Hi! Username: creamore (in helionet.org) username/Domain (in heliohost): I have not been able to create it (sadly) This is the situation: I created the account with co.cc first. Then I went to the signup page, which requires to have a helionet username. After that, I came to helionet and created my account (obviously) and went back to heliohost. So, since yesterday I have been trying to create the account in heliohost, but every time I try, I get this message: "We're sorry, but an error was encountered during signup. Please try again later." At first, I suspected that there was something wrong with the data, so I checked twice every single field, but, I found no misspelled words nor I'm using simbols. Not even numbers in the password field. So I suspected it could be a problem with the server (after all, it's asking me to try later), and that it just needed a little time. So I turned off the computer and went to sleep. Today I woke up, came back to the computer and tried again. As I got the same error, I googled for the error message and found another post in this forum regarding the same problem. Sadly the person who created the post broke a rule and got no reply. Then I tried to find any other possible workaround or suggestion, but after checking a couple hundred of posts, I found none matching this issue. I would like to provide you with more technical information, but the error message gives no code or detail other than the message itself [can you make it print an error code in the future? That could be helpful. And nice.]. I know it allows only one attempt per day, but it would tell you whenever that's the situation. Yet, it is not even recognizing I already tried. And normally, I would try a few more times or check a litle more for a solution on my own, but I also got an e-mail from co.cc saying I have only 2 days to finish the domain... and I nearly burned 1. The server is not saying it reached its signup quota, nor recognizes I already tried and gives no reason-or error description-. I tried both with Google Chrome and IE8, cookies are enabled, java and flash are updated and I disabled the firewall. This computer connects through a wireless router to a DSL connection that works great. So... I really don't know what else to do. Can you tell me if there is something I can do, or if there should be an estimated time to try again? [and, if you don't mind, another suggestion: what if you add this error message to the FAQ? Most likely there is a bunch of people with the same problem.] Thank you in advance. [by the way: this service is AWEASOME!]
    1 point
×
×
  • Create New...