Suspended and Queued Accounts
If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.
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Please use this subforum to report any Suspended or Queued problems with your account. If you are experiencing any of these problems, please follow the below instructions and a support administrator will deal with the matter as soon as we can.
If you believe that your account has been incorrectly queued:
1) Create a new topic named "Queued: hh_username", replacing hh_username with your HelioHost username
2) In your post, include the following information:
a. your HelioHost username
b. the server your account is on
c. your HelioHost main domain
If you believe that your account is incorrectly suspended:
1) Create a new topic named "Suspended: hh_username", replacing hh_username with your HelioHost username
2) In your post, include the following information:
a. your HelioHost username
b. the server your account is on
c. your HelioHost main domain
If you do not respond in this format, your topic may be closed.
Administrators: Please close all solved topics to ensure that the forum is clean and manageable.
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