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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Problem with Tommy

    By tdm,
    • 3 replies
    • 806 views

  2. My account is not work

    By Paula Mançano,
    • 1 reply
    • 482 views

  3. [Solved] start over

    By dlane,   
    • 1 reply
    • 518 views

  4. Access to account

    By Semaphorea35,
    • 8 replies
    • 1.1k views

  5. [Solved] Change MX records

    By gebu8f,
    • 1 reply
    • 425 views

  6. [Solved] Starting over again fresh

    By osiixy,   
    • 1 reply
    • 400 views

  7. [Solved] Add a domain

    By gebu8f,
    • 1 reply
    • 374 views

  8. [Solved] Request to delete account

    By Guest niao,
    • 1 reply
    • 348 views

  9. [Solved] Additional Domain hosting

    By timalsina,
    • 3 replies
    • 480 views

  10. What is the domain name?

    By luukkuik04,
    • 1 reply
    • 444 views

  11. [Solved] Change of Main Domain Name

    By szhiro,
    • 1 reply
    • 556 views

  12. [Solved] Request for Reset and Startover

    By ayur,
    • 3 replies
    • 692 views

  13. [Solved] Domain Removal

    By ebsug,   
    • 1 reply
    • 472 views

  14. [Solved] Request to delete the account

    By rahilrasool35,
    • 1 reply
    • 382 views

  15. [Solved] I want to add another domain

    By anielfreire,   
    • 2 replies
    • 541 views
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