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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] REQUEST TO CHANGE MY MAIN DOMAIN

    By sirzech,
    • 1 reply
    • 394 views

  2. [Solved] Request for a new domain

    By nkhris,   
    • 1 reply
    • 437 views

  3. [Solved] Request to change primary domain

    By strongestleo,   
    • 1 reply
    • 385 views

  4. [Solved] Add Domain

    By bbm123,
    • 1 reply
    • 403 views

  5. [Solved] subdomains

    By Guest hunterp11,   
    • 1 reply
    • 383 views

  6. [Solved] Error when running curl in git Deploy actions

    By mbo,
    • 3 replies
    • 811 views

  7. how to add custom domain

    By hundalprabh07,
    • 1 reply
    • 501 views

  8. [Solved] reset account

    By Guest hunterp11,   
    • 3 replies
    • 499 views

  9. [Solved] Add domain

    By mbo,
    • 2 replies
    • 553 views
    • mbo
    • mbo

  10. HELIOHOST DNS Records for SOFTHAUZ

    By softhauz,
    • 7 replies
    • 846 views

  11. Disable dns redirect for greenzone101.com.

    By flechen,
    • 2 replies
    • 475 views

  12. [Solved] Addon Domain (3)

    By apil,   
    • 1 reply
    • 438 views

  13. [Solved] Can't connect to the database

    By zeldafan,
    • 3 replies
    • 756 views

  14. Upgrade Questions

    By devashraf,
    • 1 reply
    • 534 views

  15. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 526 views
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