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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Kindly add my Domain ASAP. Thanks

    By alkhanmuscatfina,
    • 1 reply
    • 467 views

  2. Customer Support

    By lateralgoggled0d,   
    • 1 reply
    • 451 views

  3. [Solved] Old account - new invite?

    By nimbm,
    • 0 replies
    • 295 views

  4. [Solved] Change DNS Records

    By turinglenditwwe,
    • 4 replies
    • 900 views

  5. please delete my account

    By subarnamajhi,
    • 2 replies
    • 498 views

  6. [Solved] add domain

    By gucabansimon,   
    • 1 reply
    • 395 views

  7. Submitting request for subdomain

    By scutoid,
    • 1 reply
    • 386 views

  8. [Solved] Subdomain

    By scutoid,
    • 1 reply
    • 464 views

  9. [Solved] wipe account

    By npnbss,
    • 1 reply
    • 416 views

  10. account reset

    By gucabansimon,
    • 1 reply
    • 434 views

  11. [Solved] Addon Domain request

    By ismailserin,
    • 1 reply
    • 415 views

  12. Debit or Credit Card Payment Fails

    By ismailserin,
    • 2 replies
    • 537 views

  13. [Solved] Domain Change for Heliohost

    By cassidyhilts,
    • 1 reply
    • 495 views

  14. [Solved] Change domain site

    By ignaciomtds,   
    • 2 replies
    • 549 views

  15. [Solved] I want to add my dommain to my host

    By imranlaoui,
    • 1 reply
    • 449 views
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