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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Adding own domain

    By debug99,   
    • 1 reply
    • 393 views

  2. [Solved] Account Reset

    By harryc6,   
    • 1 reply
    • 386 views

  3. [Solved] Wipe the account and starting over

    By davidx13,
    • 1 reply
    • 455 views

  4. [Solved] Domain adding

    By cyberxtr,   
    • 3 replies
    • 500 views

  5. [Solved] Wanted to reset my account

    By luiskawaiineko,   
    • 1 reply
    • 386 views

  6. [Solved] need add domain

    By atdx,
    • 1 reply
    • 441 views

  7. [Solved] I need to wipe my account

    By carbonapi,
    • 2 replies
    • 558 views

  8. [Solved] A request to create sites under my account (dev.ashraf)

    By devashraf,   
    • 1 reply
    • 460 views

  9. [Solved] Domain and site deletion resquest

    By devashraf,
    • 4 replies
    • 674 views

  10. [Solved] Add new subdomains

    By mricardi,
    • 3 replies
    • 605 views

  11. [Solved] Add domain to account.

    By datadecay,   
    • 1 reply
    • 395 views

  12. [Solved] I want to add values

    By hayahsocial2024,
    • 12 replies
    • 1.3k views

  13. [Solved] Adding a subdomain to my account

    By ninacti0n,   
    • 3 replies
    • 522 views

  14. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 364 views

  15. [Solved] Need add domain

    By atdx,   
    • 1 reply
    • 480 views
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