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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9938 topics in this forum

  1. [Solved] can you send me invitation to tommy after delete my account 1 2

    By nemo1,
    • 16 replies
    • 2.6k views

  2. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 659 views

  3. [Solved] Can't (re-)connect domain to my account 1 2

    By stacey,
    • 15 replies
    • 2.2k views

  4. [Solved] Can't acces mailbox

    By geggel,
    • 2 replies
    • 543 views

  5. [Solved] Can't Access Account Neither Emaill Account

    By syncr,
    • 3 replies
    • 1k views

  6. [SOLVED] Can't access CPanel

    By vol7ron,
    • 2 replies
    • 1.3k views
    • jje
    • jje

  7. [Solved] Can't access heliohost from my home network

    By brutalis,
    • 2 replies
    • 681 views

  8. [Solved] Can't Access Mail. Server Responds With Wrong Username/password.

    By SLTProductions,
    • 3 replies
    • 1.2k views

  9. [Solved] Can't Access Main Domain And 1 Addon Domain

    By alexrym,
    • 9 replies
    • 1.4k views

  10. [Solved] Can't access my account

    By gsiler,
    • 2 replies
    • 570 views

  11. [Solved] Can't access my account

    By inkypapr,
    • 2 replies
    • 638 views

  12. [Solved] Can't Access My Account/homepage From Certain Address (From Home)

    By Tarzan,
    • 5 replies
    • 1k views

  13. [Solved] Can't Access My Cpanel Nor My Files

    By midonao,
    • 4 replies
    • 941 views

  14. [Solved] Can't Access My Heliohost Account.

    By stephan22,
    • 3 replies
    • 880 views

  15. [Solved] Can't Access My Site In Mainland China

    By craigary,
    • 4 replies
    • 1.2k views
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