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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 429 views

  2. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 520 views

  3. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 467 views

  4. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 432 views

  5. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 423 views

  6. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 705 views
    • rvb
    • rvb

  7. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 396 views

  8. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 1.2k views

  9. [Solved] add new domain

    By autamation,
    • 2 replies
    • 475 views

  10. [Solved] please add my domain to my account

    By freelio,   
    • 1 reply
    • 471 views

  11. [Solved] Please add my Domain

    By seekwe,
    • 2 replies
    • 564 views

  12. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 400 views

  13. [Solved] Please Remove Subdomain And Alias

    By walterpowell,   
    • 1 reply
    • 528 views

  14. [Solved] Please Add Subdomain

    By tmzafar,   
    • 1 reply
    • 466 views

  15. [Solved] Domain Change

    By Guest,   
    • 1 reply
    • 393 views
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