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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Inactive] Can't Login To My Account

    By cimmajim,   
    • 1 reply
    • 565 views

  2. [Inactive] Can't Reset My Password

    By enz54,
    • 1 reply
    • 672 views

  3. [Inactive] Can't Sign In To Heliohost Account

    By jacinta,   
    • 1 reply
    • 621 views

  4. [Inactive] Can't Signup

    By mtlive,
    • 1 reply
    • 776 views

  5. [Inactive] Can’t signup

    By peeky,
    • 2 replies
    • 224 views

  6. [Inactive] Cancellation of my VPS subscription

    By b0chard,
    • 2 replies
    • 142 views

  7. [Inactive] Cannot change from php to node

    By aguxone,
    • 2 replies
    • 240 views

  8. [Inactive] Cannot Connect To Ftp

    By 2bigpigs,
    • 10 replies
    • 2.6k views

  9. [Inactive] Cannot recieve E-Mail.

    By sarp,
    • 11 replies
    • 2.1k views

  10. [Inactive] Cant Access Cpanel. Ip Has Changed.

    By lookimback,
    • 1 reply
    • 636 views

  11. [Inactive] Catch-22 Adding .hu Domain To Heliohost Site

    By falco1,   
    • 6 replies
    • 2.3k views

  12. [Inactive] Change Domain

    By leonardobuares,
    • 2 replies
    • 623 views

  13. [Inactive] change main domain

    By andrewsl,
    • 5 replies
    • 1.1k views

  14. [Inactive] Change Main Domain Request

    By varatare,
    • 3 replies
    • 775 views

  15. [Inactive] Confirming Payment For Stevie Ssl Account

    By skullys,
    • 1 reply
    • 532 views
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