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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Solved] Request a Lily Account

    By autamation,   
    • 1 reply
    • 125 views

  2. [Solved] NXDOMAIN in DNS (dig and nslookup both fail)

    By pokemonwawi,
    • 1 reply
    • 92 views

  3. [Krydos] Prevent auto-renew of VPS

    Topic was moved to forum Escalated Requests

  4. [Solved] When is the expiration of my vps?

    By b0chard,
    • 2 replies
    • 146 views

  5. Request for SPF, DKIM DMARC

    Topic was moved to forum Escalated Requests

  6. [Solved] Add domain

    By vivekrajan007,
    • 1 reply
    • 97 views

  7. [Solved] Johnny hosted domains and subdomains need re-creation

    By flexo,
    • 2 replies
    • 173 views

  8. module request python for johnny

    Topic was moved to forum Escalated Requests

  9. [Solved] I CAN'T RESTOR MY DATA

    By evram,
    • 4 replies
    • 303 views

  10. [Solved] Added subdomains to my account

    By appnetwork,
    • 1 reply
    • 140 views

  11. [Solved] Domain Change

    By roseeeee,
    • 1 reply
    • 151 views

  12. [Solved] Add a new domain

    By colrryan,
    • 1 reply
    • 113 views

  13. [Solved] Domain adding

    By shamerink,
    • 1 reply
    • 130 views

  14. [Solved] Add Subdomains to my Account

    By quilanetwork,
    • 1 reply
    • 108 views

  15. [Solved] Adding Domain Request

    By jacobinathanialp,
    • 1 reply
    • 122 views
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