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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Add a subdomain request

    By fthasdd,
    • 1 reply
    • 417 views

  2. [Solved] Changing main domain for user "fthasdd"

    By fthasdd,   
    • 1 reply
    • 423 views

  3. [Solved] Mail server down

    By carlos77,
    • 4 replies
    • 739 views

  4. [Solved] Pease reset my account joaoricardobo. wipe data

    By joaoricardobo,
    • 1 reply
    • 434 views

  5. ajout de domaine

    By TeknoraInfrakit,
    • 1 reply
    • 454 views

  6. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 480 views

  7. [Solved] Add new domain

    By riz,   
    • 1 reply
    • 447 views

  8. [Solved] Change the subdomain name

    By misternas,   
    • 3 replies
    • 746 views

  9. [Solved] Request for add-on domain names

    By Seekier,
    • 1 reply
    • 524 views

  10. [Solved] add domain

    By tstgame,   
    • 3 replies
    • 603 views

  11. [Solved] i can’t reset password

    By ncatey2,
    • 6 replies
    • 798 views

  12. [Solved] add domain for brinkmj70

    By Matt Brinkman,
    • 1 reply
    • 465 views

  13. [Solved] "Request to Add Domain to My HelioHost Account (Username: nothingness)"

    By nothingness,   
    • 4 replies
    • 734 views

  14. [Solved] Reset my account: petersen

    By cornelio,
    • 1 reply
    • 522 views

  15. [Solved] 403 Errors on HTML file - file permissions fixed, but error continues

    By TheRamblingTy,
    • 4 replies
    • 997 views
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