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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. my Username is: engrprimusapps, and doman is nizeman.com

    By engrprimusapps,
    • 1 reply
    • 303 views

  2. [Solved] Route external domain to helio hosted webspace

    By cwsvjudo,   
    • 4 replies
    • 588 views

  3. User=wapps. Restoring Backup

    By wapps,
    • 8 replies
    • 833 views

  4. [Solved] Account Reset

    By moddriodco,
    • 1 reply
    • 370 views

  5. [Solved] Add a custom domain to my account

    By heliohostletharg,   
    • 1 reply
    • 416 views

  6. I'm interested to add a custom domain in my account

    By shubokha,
    • 1 reply
    • 324 views

  7. [Solved] account: wapps Please reset my account.

    By wapps,
    • 1 reply
    • 357 views

  8. [Solved] Add Domain

    By stoffel,
    • 1 reply
    • 458 views

  9. [Solved] Add new subdomain

    By b0chard,
    • 2 replies
    • 473 views

  10. [Solved] Adding domain

    By filmdizizle,
    • 1 reply
    • 453 views

  11. [Solved] One more domain please

    By philipesouza,
    • 3 replies
    • 542 views

  12. New users: wapps. Not sure of asking for help protocol. Forum issue #64677. Database connection not working

    By wapps,
    • 1 reply
    • 421 views

  13. [Solved] Add Domain - 添加域名

    By yue86006490,   
    • 1 reply
    • 345 views

  14. [Solved] New domain

    By costacja,
    • 3 replies
    • 588 views

  15. Add Domain [malware8148]

    By malware8148,
    • 9 replies
    • 836 views
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