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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10127 topics in this forum

  1. [Solved] Regarding domain adding a new domain

    By prabhatyadav2003,   
    • 2 replies
    • 165 views

  2. [Solved] Can't connect to the database from home (johnny)!

    By terrencel,
    • 1 reply
    • 164 views

  3. [Solved] Non tld domain/subdomain

    By jhay0719,
    • 1 reply
    • 164 views

  4. [Solved] Reset my HelioHost account

    By ashishadhikari,
    • 1 reply
    • 163 views

  5. [Solved] Error 502

    By sqv,
    • 1 reply
    • 163 views

  6. Server response time - Morty

    By misosz,
    • 0 replies
    • 163 views

  7. [Solved] DNS for bgt.heliohost.us missing after the crash

    By bgt,
    • 1 reply
    • 162 views

  8. [Solved] Request To Add New Domain | techjohnrel

    By techjohnrel,
    • 1 reply
    • 161 views

  9. [Solved] backupchiquipoli.helioho.st This site can’t be reached

    By backupchiquipoli,
    • 1 reply
    • 160 views

  10. [Solved] Custom Domain

    By joxdev12,
    • 2 replies
    • 160 views

  11. [Solved] Add a new domain

    By martinfrade,
    • 1 reply
    • 160 views

  12. [Solved] Domain Add - windev.media

    By fourteentrees,
    • 1 reply
    • 159 views

  13. [Solved] Sorry but I need one subdomain

    By emkow,
    • 2 replies
    • 159 views

  14. [Solved] Add Domain Request

    By clabur19,
    • 1 reply
    • 159 views

  15. [Solved] Domain adding

    By shamerink,
    • 1 reply
    • 159 views
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