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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Subdomain / Invisible Dns Record Problems

    By christuart,   
    • 0 replies
    • 824 views

  2. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 487 views

  3. Mail Issue

    By benzeb666,
    • 0 replies
    • 637 views

  4. [Solved] Outlook 2007

    By jorgend,
    • 0 replies
    • 718 views

  5. Ftp Not Working In Net2Ftp

    By Guest Marko30,
    • 0 replies
    • 513 views
    • Guest
    • Guest

  6. Cannot Run Ruby On Rails Application Server

    By ejweb,
    • 0 replies
    • 593 views

  7. 10 Hour Delay To Squirrelmail

    By mariusm98,
    • 0 replies
    • 673 views

  8. [Solved] ssl cert missing

    By nyten,
    • 0 replies
    • 859 views

  9. Unknown Address No Website Is Configured To This Address.

    By alexv,
    • 0 replies
    • 525 views

  10. Email sending limit

    By Arihant,
    • 0 replies
    • 1k views

  11. 500 Internal Server Error (Forums)

    By Deflect,
    • 0 replies
    • 859 views

  12. [Solved] Problem With Srv Dns Entry

    By Nimb,
    • 0 replies
    • 886 views

  13. ...

    By Frankie,
    • 0 replies
    • 1.2k views

  14. Please Change My Main Domain To Bluebox.tk

    By joween18,
    • 0 replies
    • 493 views

  15. [Solved] Ip Is Blocked By Gfw

    By peterkirin,
    • 0 replies
    • 588 views
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