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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Inactive] Cannot change from php to node

    By aguxone,
    • 2 replies
    • 225 views

  2. [Solved] add a website

    By scalenation,
    • 1 reply
    • 225 views

  3. [Solved] Add Custom Domain

    By geetasaini2042,   
    • 1 reply
    • 225 views

  4. [Solved] I'd like my domain connected to my hosting

    By imaraproducts,
    • 1 reply
    • 223 views

  5. [Solved] Add new domain

    By luisgalv,
    • 1 reply
    • 223 views

  6. [Solved] Add Domain

    By lightningbird666,
    • 1 reply
    • 223 views

  7. [Inactive] Request to Set shawon.pro as Main Domain

    By shawonxmax,
    • 2 replies
    • 222 views

  8. [Solved] Addition and removal of new subdomains

    By axisreject,
    • 1 reply
    • 222 views

  9. [Solved] Add Domain

    By paul70,
    • 1 reply
    • 222 views

  10. [Solved] Site Problem

    By genwork,
    • 1 reply
    • 221 views

  11. [Solved] Delete domains

    By jomocu,
    • 1 reply
    • 221 views

  12. [Solved] SPF TXT records for ajira.org.uk

    By carolineamran,
    • 1 reply
    • 220 views

  13. [Solved] add domain

    By lightningbird666,
    • 1 reply
    • 220 views

  14. [Solved] Request to Add Domain (shawon.pro)

    By shawonxmax,
    • 1 reply
    • 220 views

  15. [Solved] Request to change main domain

    By sekub,
    • 3 replies
    • 219 views
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