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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Unable to login using the password

    By Renee,
    • 0 replies
    • 395 views

  2. [Solved] Donated, but Tommy invitation email "code is invalid"

    By gawmonster,
    • 0 replies
    • 986 views

  3. Filezilla Ftp Causes Brute Force Errors

    By viclou,   
    • 0 replies
    • 1.3k views

  4. Please Delete My Domain

    By minus11,   
    • 0 replies
    • 1.3k views

  5. Perennial Database Connection Problem

    By sinduri,
    • 0 replies
    • 472 views

  6. Educational Purpose Registration

    By ICT4Ha,   
    • 0 replies
    • 940 views

  7. [Krydos] 500 Internal Server Error when trying to run a Python program with Plotly

    By chekoii,   
    • 0 replies
    • 871 views

  8. Inquiry on my account being moved to Plesk

    By seintitus,
    • 0 replies
    • 607 views

  9. Numpy And Matplotlib In Johnny

    By pedrovgp,   
    • 0 replies
    • 1.4k views

  10. New domain

    By juanmartinhoyosc,
    • 0 replies
    • 309 views

  11. [Solved] Dedicated IP

    By tristan,
    • 0 replies
    • 1.3k views

  12. [Solved] Forum Account Deletion

    By Guest retrocatalyst,
    • 0 replies
    • 430 views
    • Guest
    • Guest

  13. [Solved] Lost Cpanel Password After Generating A New One

    By hussam,
    • 0 replies
    • 904 views

  14. Server Support

    By ktoffel25,
    • 0 replies
    • 396 views

  15. [SOLVED]ADDING A NEW DOMAIN

    By baymin,
    • 0 replies
    • 599 views
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