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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Tommy's Status

    By mrj,
    • 3 replies
    • 1k views

  2. tommy2 slow

    By mrcloudpt,
    • 1 reply
    • 504 views

  3. tons of pages down!

    By zonedabone,
    • 0 replies
    • 1.1k views

  4. Top Level Domain down No FTP cPanel on Stevie

    By stgeorge,
    • 1 reply
    • 948 views

  5. Transfer Account From Stevie To Tommy Server

    By K_Rivers,   
    • 3 replies
    • 2k views

  6. Transfer domain from intuit

    By jpp,
    • 2 replies
    • 3.3k views

  7. Transfer From Stevie To Johnny

    By janetmarcusse,
    • 1 reply
    • 484 views

  8. Transfer my domain

    By wahwa,
    • 3 replies
    • 1.6k views

  9. Transfer of domain to Heliohost

    By drg,
    • 0 replies
    • 978 views
    • drg
    • drg

  10. Transfer old emails from other hosting

    By chrisohps,
    • 4 replies
    • 742 views

  11. Transfer to Morty | now SPF, DMARC, DKIM settings fail | Please restore

    Topic was moved to forum Escalated Requests

  12. Transfer To Tommy

    By cherio,
    • 9 replies
    • 1.5k views

  13. Transfering Server to New Domain

    By o1mark1,   
    • 0 replies
    • 284 views

  14. Transferring From Other Free Hosting Site

    By rux,   
    • 3 replies
    • 1.2k views

  15. Transfers

    By kyle,
    • 4 replies
    • 2.1k views
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