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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] please add the domain taoismchinese.com

    By lismo,
    • 1 reply
    • 126 views

  2. [Inactive] Wordpress Error

    By bladaf,   
    • 1 reply
    • 1.4k views

  3. Complicated Johnny Account Recovery And Swap

    By JpTiger,
    • 1 reply
    • 855 views

  4. Tommy Invitation

    By mrshm25,
    • 1 reply
    • 6k views

  5. My Account Deleted! On Johnny Server

    By ver01,
    • 1 reply
    • 822 views

  6. [Solved] Installing Gems For Ruby 2.4 Version

    By tosites,   
    • 1 reply
    • 868 views

  7. DNS Already Exists

    By sutus,
    • 1 reply
    • 1.8k views

  8. [Solved] IP Banned

    By kippman1,
    • 1 reply
    • 817 views

  9. [Solved] Create New Account

    By leaodev,
    • 1 reply
    • 736 views

  10. [Solved] i want to change domain from submovie20.helioho.st to submovie20.eu.org

    By agussmv18,
    • 1 reply
    • 654 views

  11. [Solved] Add domain

    By scientistgray,
    • 1 reply
    • 757 views

  12. add domain

    By diggingforce,
    • 1 reply
    • 334 views

  13. [Solved] Letter to Add Subdomain

    By renjiu648,
    • 1 reply
    • 440 views

  14. Login/Registration

    By smokinall,
    • 0 replies
    • 1.3k views

  15. [Solved] Unable To Connect

    By ExtremeGaming,
    • 0 replies
    • 674 views
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