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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. I can't create an account

    By mrhusker,
    • 1 reply
    • 490 views

  2. [Solved] I want to change my domain!

    By sabzgunbad3,   
    • 1 reply
    • 472 views

  3. [Solved] Request to Add Domain (shawon.pro)

    By shawonxmax,
    • 1 reply
    • 233 views

  4. [Solved] Added subdomains to my account

    By appnetwork,
    • 1 reply
    • 141 views

  5. Hstore Request

    By esusanto,   
    • 1 reply
    • 958 views

  6. Please Deploy My War File

    By gagrwl,   
    • 1 reply
    • 1.3k views

  7. [Solved] Ip Got Rekt

    By aggaming,
    • 1 reply
    • 723 views

  8. [Solved] Addon Domain Already Exists

    By jomaki,
    • 1 reply
    • 896 views

  9. Can Not Reset Password

    By tigerlon,   
    • 1 reply
    • 859 views

  10. UTF-8 charset in php and mysql

    By ignacioc,   
    • 1 reply
    • 765 views

  11. [Solved] Changing Database name

    By unicenta,   
    • 1 reply
    • 831 views

  12. [Solved] Plesk ETA update with donation amount

    By malliosioannis,
    • 1 reply
    • 913 views

  13. How Do I Enable DKIM. Please Help!!

    By kumarxayush,
    • 1 reply
    • 811 views

  14. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 623 views

  15. [Solved] Wipe my account and start over.

    By aigc,   
    • 1 reply
    • 431 views
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