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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Please add the domain ai2ai.homes, to morty

    By alberto4,
    • 1 reply
    • 142 views

  2. Account in Limbo?

    By HiMi,
    • 1 reply
    • 1.4k views

  3. [Solved] Stevie Can Not Be Reached

    By casa,   
    • 1 reply
    • 524 views

  4. Delete Account To Migrate To Tommy

    By eteina2,
    • 1 reply
    • 630 views

  5. [Solved] Enable proc_open on tommy

    By paladox2014,
    • 1 reply
    • 1.4k views

  6. [Solved] Changing main domain

    By Voltex Pixel,
    • 1 reply
    • 661 views

  7. [Solved] Can I have ssh access?

    By misaka,
    • 1 reply
    • 445 views

  8. [Solved] Wipe my account

    By juan4558,
    • 1 reply
    • 510 views

  9. [Solved] I need to wipe the data and start over please

    By ossvrc,   
    • 1 reply
    • 473 views

  10. [Solved] Addon Domain (3)

    By apil,   
    • 1 reply
    • 437 views

  11. [Solved] Add Domain

    By bbm123,
    • 1 reply
    • 419 views

  12. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 484 views

  13. [Solved] Second Account Request: Katewevu

    By MDkate,
    • 1 reply
    • 539 views

  14. [Solved] Temporaily Disable Innodb

    By paladox2014,
    • 1 reply
    • 766 views

  15. Stevie To Tommy

    By jontron,
    • 1 reply
    • 759 views
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