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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Apparently no refresh on my WebApp

    By bgt,
    • 1 reply
    • 334 views
    • bgt
    • bgt

  2. [Solved] OS and Server install

    By ajaxStardust,
    • 1 reply
    • 209 views

  3. [Solved] Domain Addition.

    By vivekrajan007,
    • 1 reply
    • 190 views

  4. Regarding PHP Support

    By earnsimply.com,
    • 1 reply
    • 1.3k views

  5. [Solved] Ssl Request

    By itechnoguy,
    • 1 reply
    • 745 views

  6. [Solved] Change My Helionet Username

    By Guest Arcanck,
    • 1 reply
    • 470 views

  7. User_Max_Connectios

    By jpsoft,
    • 1 reply
    • 805 views

  8. [Inactive] Sign up problem

    By Samrudhi,   
    • 1 reply
    • 830 views

  9. MySQL connection error on vps11.heliohost.us

    By robev,
    • 1 reply
    • 967 views

  10. [Solved] Stop vps service

    By capnjohn,
    • 1 reply
    • 913 views

  11. [Solved] Php setting on subdomain

    By intraserverin,
    • 1 reply
    • 647 views

  12. [Solved] Im new i wan't to host a java here how?

    By cm122927,
    • 1 reply
    • 437 views

  13. [Solved] Plesk Defaul Page and SSL Certificate

    By fancharl,
    • 1 reply
    • 591 views

  14. [Solved] Adding domains

    By guessthecase501,
    • 1 reply
    • 278 views

  15. [Solved] Request to Add Domain (shawon.icu) to My Account

    By shawonxmax,
    • 1 reply
    • 191 views
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