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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Domain name change

    By heathmoore,
    • 1 reply
    • 405 views

  2. [Solved] please add my domain to my account

    By freelio,   
    • 1 reply
    • 471 views

  3. [Solved] Add domains

    By bachul04w2m3,   
    • 1 reply
    • 460 views

  4. [Solved] Account Reset

    By moddriodco,
    • 1 reply
    • 370 views

  5. Require Account Reset

    By biral1,
    • 1 reply
    • 261 views

  6. [Solved] Account Reset

    By ebsug,
    • 1 reply
    • 286 views

  7. [Solved] Adding 2 more Domain

    By hilmibisri123,
    • 1 reply
    • 230 views

  8. [Solved] Domain adding

    By shamerink,
    • 1 reply
    • 131 views

  9. [Solved] Table Data Loss?

    By conor1,
    • 1 reply
    • 914 views

  10. [Solved] Account De-Activates After 30 Days

    By isitpossible,
    • 1 reply
    • 1k views

  11. Upgrade Php On Stevie [Suggestion]

    By l2d4y3,
    • 1 reply
    • 774 views

  12. 500 Internal Server Error

    By okcancel,   
    • 1 reply
    • 1.7k views

  13. I Cant Delete My Account

    By androidmirror,
    • 1 reply
    • 649 views

  14. Moving My Existing Account To Tommy

    By modiinda,
    • 1 reply
    • 608 views

  15. Connected by Remmina; installed python...now??

    By SShowtime,
    • 1 reply
    • 1.2k views
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