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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Access restoration

    By fernande,
    • 1 reply
    • 351 views

  2. [Solved] account: wapps Please reset my account.

    By wapps,
    • 1 reply
    • 351 views

  3. [Solved] Kindly add my Domain ASAP. Thanks

    By alkhanmuscatfina,
    • 1 reply
    • 351 views

  4. 504 Gateway Time-out

    By marvelousaare,
    • 2 replies
    • 350 views

  5. [Solved] ADD DOMAIN PLEASE

    By osmaralvarez6911,
    • 1 reply
    • 350 views

  6. [Solved] Enquire about terminal access

    By johnmuthee547,
    • 1 reply
    • 348 views

  7. Add TXT record into dns

    By w2hsystem,
    • 1 reply
    • 348 views

  8. [Solved] Adding a new subdomain to my account

    By fmors,
    • 1 reply
    • 347 views

  9. [Solved] Request to change main domain

    By adipra,
    • 1 reply
    • 347 views

  10. [Solved] Request to Change Domain URL

    By phongnd1082,
    • 2 replies
    • 347 views

  11. [Solved] Concerning mail

    By carlos77,
    • 6 replies
    • 347 views

  12. [Solved] WebMail Not Working

    By kbp2025,   
    • 1 reply
    • 347 views

  13. [Solved] user: wapps    Please reset account.

    By wapps,   
    • 1 reply
    • 345 views

  14. [Solved] request ssh

    By flowserv,
    • 1 reply
    • 345 views

  15. [Solved] Account suspended due to possible violation

    By slashbit,
    • 2 replies
    • 345 views
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