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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Can I have my account deleted?

    By andyc,
    • 1 reply
    • 1.3k views

  2. [Solved] Http Status 404 - /

    By oxymoron,
    • 1 reply
    • 637 views

  3. [Solved] Unable To Find Username

    By chris1984,   
    • 1 reply
    • 1.1k views

  4. [Solved] Request For .war File To Be Deployed

    By lani1234,
    • 1 reply
    • 826 views

  5. I Forgot My Username Andpassword

    By yudi pratama,
    • 1 reply
    • 1k views

  6. [Solved] Delete From Stevie

    By reddot,
    • 1 reply
    • 894 views

  7. Email Limit (1) Reached - How To Upgrade Or Use Another Provider?

    By jamesarn,   
    • 1 reply
    • 1.2k views

  8. [Solved] account delete request

    By softlab,   
    • 1 reply
    • 1.1k views

  9. Java reenable

    By thmuelle,
    • 1 reply
    • 742 views

  10. Moodle extremely slow

    By planetet,
    • 1 reply
    • 834 views

  11. Account recovery request - hkr0x0a

    By hkr0x0a,
    • 1 reply
    • 700 views

  12. [Solved] reset account

    By sanclinical,
    • 1 reply
    • 661 views

  13. [Solved] Change Main Domain

    By azubriy,
    • 1 reply
    • 500 views

  14. [Solved] i want to change my domain (dwyazzo2000.heliohost.us)

    By dwyazzo2000,
    • 1 reply
    • 469 views

  15. [Solved] add domain

    By seekedx,   
    • 1 reply
    • 510 views
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