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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Solved] Changing main domain name

    By himangshuneog,
    • 1 reply
    • 522 views

  2. [Solved] Change main domain

    By spforsom,
    • 1 reply
    • 499 views

  3. [Solved] How to create free account

    By Thida,
    • 1 reply
    • 422 views

  4. Account activation

    By Serpent,
    • 1 reply
    • 1.3k views

  5. Store Menu - Quiz

    By meriadoc,
    • 1 reply
    • 1.2k views

  6. URGENT please - Renew link does not work for me-help

    By serverx1,
    • 1 reply
    • 936 views

  7. Admin help me！attacked by Malicious software

    By ylsnuha,
    • 1 reply
    • 1.2k views

  8. Accounted Suspended & Unable to Renew

    By MyGraffito,
    • 1 reply
    • 910 views
    • jje
    • jje

  9. [Inactive] Database Access Error

    By krypt,
    • 1 reply
    • 518 views

  10. Nikeboy - Move From Stevie To Tommy

    By NikeBoy2,
    • 1 reply
    • 843 views

  11. [Solved] account no longer in use

    By tnowfive,
    • 1 reply
    • 807 views

  12. [Solved] Forgot password

    By laiyuantemp,
    • 1 reply
    • 536 views

  13. [Solved] Add and remove domains please

    By pokemonwawi,
    • 1 reply
    • 424 views

  14. [Solved] Domain addition

    By vivekrajan007,
    • 1 reply
    • 477 views

  15. [Solved] Add heliohost domain again

    By onsocial,
    • 1 reply
    • 190 views
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