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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Roundcube/horde Error

    By bartus24,
    • 1 reply
    • 530 views

  2. [Solved] Request move to Tommy

    By nvgiau93,
    • 1 reply
    • 885 views

  3. email not working

    By asjadirshad33,
    • 1 reply
    • 724 views

  4. [Solved] Password

    By Guest hunterp11,
    • 1 reply
    • 501 views

  5. FastHTML Python Package

    By rohitsoni,
    • 1 reply
    • 411 views

  6. [Solved] Kindly add my Domain ASAP. Thanks

    By alkhanmuscatfina,
    • 1 reply
    • 357 views

  7. [Solved] Addon Domain (3)

    By apil,
    • 1 reply
    • 386 views

  8. [Solved] Create a new domain name for a Laravel website

    By emmanuelfosso205,   
    • 1 reply
    • 534 views

  9. [Solved] Request Addon Domain

    By pbryan,
    • 1 reply
    • 558 views

  10. [Solved] Spelling error on my domain

    By carolineamran,
    • 1 reply
    • 274 views

  11. [Solved] Reset of account

    By sgupta,
    • 1 reply
    • 218 views

  12. PostgrSQL down.

    By PYO,
    • 1 reply
    • 1.4k views

  13. Cannot log into cPanel

    By mleach,
    • 1 reply
    • 1.1k views

  14. HELIOHOST ACCOUNT SUSPENDED

    By rezabagh,
    • 1 reply
    • 1.1k views

  15. i have someone problems

    By bluepart,
    • 1 reply
    • 976 views
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