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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. domains not working

    By gadgetcc2,
    • 1 reply
    • 772 views

  2. SSL Certificate Error

    By leranjun,
    • 1 reply
    • 811 views

  3. can u plz install Imagick

    By bhatakee,
    • 1 reply
    • 806 views

  4. DNS Record Modification/s

    By mrgev,
    • 1 reply
    • 645 views

  5. [Solved] Add a Domain

    By thepriz,
    • 1 reply
    • 437 views

  6. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 457 views

  7. [Solved] Change for my Domain

    By wos83,
    • 1 reply
    • 616 views

  8. [Solved] Php not start

    By ramel,   
    • 1 reply
    • 547 views

  9. Add a new domain application

    By lanxintech,
    • 1 reply
    • 361 views

  10. [Solved] Reset Account

    By gdjkhp,
    • 1 reply
    • 435 views

  11. [Solved] Domain name change

    By samsite2,
    • 1 reply
    • 375 views

  12. NEED THE DNS

    By InterDown,
    • 1 reply
    • 1.6k views

  13. Renew script not working

    By strangeit,
    • 1 reply
    • 951 views

  14. [Solved] Suspended: Ogorutm

    By ogorutm,
    • 1 reply
    • 789 views

  15. [Solved] Cannot Log Into Cpanel, Server Not Licensed Error

    By awizard,
    • 1 reply
    • 762 views
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