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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Main Domain Change

    By dappergordy,
    • 1 reply
    • 407 views

  2. [Solved] add subdomain

    By mhiguera,   
    • 1 reply
    • 407 views

  3. FastHTML Python Package

    By rohitsoni,
    • 1 reply
    • 407 views

  4. [Solved] Error 500

    By encontra,
    • 1 reply
    • 406 views

  5. delete account

    By adnangobeljic997,   
    • 1 reply
    • 406 views

  6. Unable to login to Plesk

    By wesolee,
    • 1 reply
    • 406 views

  7. [Solved] Account wipe

    By Guest zlatko1,   
    • 2 replies
    • 406 views
    • Guest
    • Guest

  8. [Solved] can't send emails via imap or php

    By cancian,
    • 4 replies
    • 406 views

  9. [Solved] Add new domain

    By mrghst,
    • 1 reply
    • 406 views

  10. [Solved] Wipe & start over, username: alexrmann

    By alexrmann,
    • 1 reply
    • 406 views

  11. [Solved] Domain Name Change

    By philosophyclub,
    • 1 reply
    • 406 views

  12. remote acess to the postgresql database from any ip

    By camilogeo,
    • 2 replies
    • 405 views

  13. Cannot Access The Postgresql Database

    By smstip,
    • 0 replies
    • 405 views

  14. [Solved] subdomain

    By Guest hunterp11,   
    • 1 reply
    • 404 views

  15. delete domain

    By artistwalks,
    • 1 reply
    • 404 views
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