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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

10040 topics in this forum

  1. I guess I did things a little out of order.

    By smiller,
    • 1 reply
    • 1k views

  2. Question of SSL

    By Jorgesc,
    • 0 replies
    • 927 views

  3. can't go to my site & can't got cpanel

    By hitman3r44,
    • 1 reply
    • 926 views

  4. Addon domain do not appear in list

    By HelioNet,
    • 4 replies
    • 1.2k views

  5. Parked domain question

    By Molly,
    • 0 replies
    • 861 views

  6. 500 errors, high server load, high swap use

    By uitham,
    • 1 reply
    • 954 views

  7. Domain name change

    By carnavalboquense.com.ar,
    • 1 reply
    • 906 views

  8. PERMANENT - "HelioHost Account Queued"

    By Alex Du,
    • 5 replies
    • 1.6k views

  9. Cannot Access My Site

    By PDelgado,
    • 1 reply
    • 936 views

  10. PHP including a file from a different directory?

    By Platypus,
    • 1 reply
    • 1k views

  11. Not able to login to cpanel

    By mamk,
    • 3 replies
    • 1.4k views

  12. Please configure disappeared domain immediately

    By Tahir Jamil,
    • 1 reply
    • 1k views

  13. Still no access

    By Baroncek,
    • 1 reply
    • 922 views

  14. please delete my account

    By Guest Maxwell Tang,
    • 1 reply
    • 754 views

  15. account still queues

    By Saare,
    • 4 replies
    • 1.4k views
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