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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. reset

    By jeroenhoefkens,
    • 1 reply
    • 945 views

  2. Reset Account

    By teojingyao,
    • 1 reply
    • 269 views

  3. Reset Account

    By fimweb2,
    • 2 replies
    • 996 views

  4. Reset all files on my account

    By Fakker,
    • 2 replies
    • 961 views
    • Guest
    • Guest

  5. Reset Cpanel

    By dj123w1,   
    • 1 reply
    • 1.2k views

  6. Reset Email Still Not Letting Me Log In

    By lytltek,
    • 1 reply
    • 565 views

  7. Reset My account

    By douglaswebster21,
    • 3 replies
    • 448 views

  8. Reset my Account

    By broglie4844,
    • 1 reply
    • 282 views

  9. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 377 views

  10. reset my account password

    By bilalkv,   
    • 3 replies
    • 1.2k views

  11. Reset my Account, please ! lol

    By wos83,
    • 1 reply
    • 428 views

  12. Reset My Heliohost Cpanel Password

    By amcfarla,   
    • 1 reply
    • 787 views

  13. reset my hosting account then add the domain after the reset

    By celesta1,
    • 3 replies
    • 417 views

  14. Reset Password

    By envolver,
    • 1 reply
    • 679 views

  15. Reset password

    By fq1444,
    • 1 reply
    • 956 views
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