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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Another domain please

    By philipesouza,
    • 1 reply
    • 440 views

  2. [Solved] Server Unlicensed

    By Guest orb123,
    • 1 reply
    • 440 views

  3. [Solved] Request to add additional domain for user: strongestleo

    By strongestleo,   
    • 1 reply
    • 440 views

  4. Website down

    By encontra,
    • 1 reply
    • 440 views

  5. [Solved] Domain name change

    By davidx13,
    • 1 reply
    • 440 views

  6. [Solved] Received mail sospicious Login

    By warranty83,
    • 2 replies
    • 439 views

  7. change domain name

    By magic032021,
    • 1 reply
    • 439 views

  8. Restart/wipe my account

    By jukkas,
    • 1 reply
    • 439 views

  9. [Solved] I'd like to add a domain

    By nikede,   
    • 1 reply
    • 439 views

  10. [Solved] Add new domain to account

    By wethenorth,
    • 1 reply
    • 439 views

  11. [Solved] add subdomains

    By fleetmax,
    • 1 reply
    • 438 views

  12. HTaccess File

    By tmaahik,
    • 0 replies
    • 438 views

  13. Mailing

    By bawanthabe,   
    • 0 replies
    • 438 views

  14. [Solved] Add domain

    By codecreature,   
    • 1 reply
    • 438 views

  15. Multiple Domains On My Account

    By Blazeweb,
    • 0 replies
    • 437 views
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