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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] domain change

    By Guest hunterp11,
    • 1 reply
    • 620 views

  2. [Solved] adding domain to my account

    By fleetmax,
    • 1 reply
    • 404 views

  3. [Solved] WebMail Not Working

    By kbp2025,   
    • 1 reply
    • 356 views

  4. Site very slow

    By nunowonder,
    • 1 reply
    • 260 views

  5. Domain does not get activated

    By cakoops,
    • 1 reply
    • 926 views

  6. [Solved] Unable To Login

    By carbeats,   
    • 1 reply
    • 1.2k views

  7. Access Error

    By montegio2,
    • 1 reply
    • 747 views

  8. [Solved] Ssl Error

    By muneeromran2001,
    • 1 reply
    • 774 views

  9. [Solved] Swapping from Tommy to Mercury VPS

    By rbk6,
    • 1 reply
    • 557 views

  10. [Solved] Suspicious Login Detected

    By poto,
    • 1 reply
    • 365 views

  11. [Solved] Requesting to add another domain to my account pandaaaa

    By pandaaaa,
    • 1 reply
    • 316 views

  12. [Solved] Add a domain to my HelioHost account

    By tecandsoftsrv,
    • 1 reply
    • 364 views

  13. Custom Ad Request, ads aren't automatically showing

    By heartlesslyxtattooed,
    • 1 reply
    • 1.2k views

  14. There was a problem creating the addondomain.

    By teamroots,
    • 1 reply
    • 943 views

  15. I Can't Visit My Website Because The Ip Has Been Blocked By The Gfw

    By ozoz,   
    • 1 reply
    • 746 views
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