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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. DNS

    By justwolf,
    • 1 reply
    • 699 views

  2. [Solved] AGREGAR UN NUEVO DOMINIO

    By securtech,
    • 1 reply
    • 410 views

  3. [Solved] Please enable SSH access for my account: nazzkid207

    By nazzkid207,
    • 1 reply
    • 331 views

  4. [Solved] Addon Domain Request

    By jedibcg,
    • 1 reply
    • 178 views

  5. [Solved] Domain Addition Request

    By ryofist,
    • 1 reply
    • 178 views

  6. [Solved] Reset my account

    By notjohnnyorgan,
    • 1 reply
    • 56 views

  7. [Inactive] Dedicated Ip Address Purchased

    By lradmin,
    • 1 reply
    • 638 views

  8. Unable To Recve Reset Password Mail

    By sathiz93,
    • 1 reply
    • 539 views

  9. Deploy War File

    By chanders,
    • 1 reply
    • 1.3k views

  10. Deploy War Application Request

    By escrit,
    • 1 reply
    • 549 views

  11. Database problem

    By aquaali,
    • 1 reply
    • 793 views

  12. cgi-bin error 500

    By bimaku,
    • 1 reply
    • 738 views

  13. [Solved] Plesk DNS Question

    By beebedl2,
    • 1 reply
    • 865 views

  14. [Solved] Plesk Donate (vps to plesk)

    By nyten,
    • 1 reply
    • 791 views

  15. Would like to cancel my hosting solution...

    By cybergig22,
    • 1 reply
    • 388 views
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