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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Innodb Is In Read Only Mode

    By wajdihab,   
    • 1 reply
    • 7.6k views

  2. Hello,my Account Deleted

    By ky6a.spb,
    • 1 reply
    • 681 views

  3. [Solved] I cannot use the Tommy server now

    By lirn,
    • 1 reply
    • 686 views

  4. [Solved] Email not accessible

    By lsu,
    • 1 reply
    • 685 views

  5. [Solved] SSL not working

    By jrf,
    • 1 reply
    • 432 views

  6. [Solved] Pease reset my account joaoricardobo. wipe data

    By joaoricardobo,
    • 1 reply
    • 435 views

  7. /tmp is out of space now

    By Rex,
    • 1 reply
    • 1.4k views

  8. I WANT DELLETED MY ADDON DOMAIN

    By tatwir,
    • 1 reply
    • 1k views

  9. Stevie Slowness

    By devil103,   
    • 1 reply
    • 1.9k views

  10. [Solved] Cannot Reset Password

    By euler45,
    • 1 reply
    • 475 views

  11. [Solved] Can't Create An Addon Domain

    By evezers2,   
    • 1 reply
    • 1.2k views

  12. [Solved] Login Problem

    By tycoonlover1359,
    • 1 reply
    • 979 views

  13. Jsp primary domain change

    By bca,
    • 1 reply
    • 762 views

  14. Account suspended

    By dazee,
    • 1 reply
    • 736 views

  15. [Solved] Add domain

    By zurita86,   
    • 1 reply
    • 462 views
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