Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Website reactivation request

    By marcodalcanto,
    • 3 replies
    • 514 views

  2. Possible Terms of Service violation detected

    By rmx1986,
    • 1 reply
    • 321 views

  3. i want to change my domain (https://bluesky4e.heliohost.us/) to (https://olvproxy.heliohost.us/)

    By dwyazzo2000,
    • 1 reply
    • 379 views

  4. SMTP Timeout — Unable to Connect to mail.tanzilskill.helioho.st

    By ibra,
    • 5 replies
    • 669 views

  5. DNS records for email

    By imimbergman,
    • 2 replies
    • 526 views

  6. [Solved] Request to add a new domain name and remove the old one

    By blueyesk,
    • 1 reply
    • 512 views

  7. Uncreated

    By ibra,
    • 1 reply
    • 393 views

  8. [Solved] Add a new subdomain in my account

    By ai,   
    • 1 reply
    • 359 views

  9. [Solved] Reset my account

    By ibra,
    • 3 replies
    • 519 views

  10. Not Found The requested

    By ibra,
    • 1 reply
    • 384 views

  11. [Solved] Delete and add Domain please

    By pokemonwawi,
    • 1 reply
    • 530 views

  12. [Solved] Hi, I would like to add my domain.

    By freebeedee,
    • 1 reply
    • 400 views

  13. [Solved] Possible Terms of Service violation detected

    By pokemonwawi,
    • 3 replies
    • 480 views

  14. php open base dir restriction and graditudinal blessings (gratitude)

    By ajaxStardust,
    • 0 replies
    • 527 views

  15. [Solved] the domain stopped serving duo to this configuration

    By osmaralvarez6911,
    • 4 replies
    • 628 views
×
×
  • Create New...