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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Add Domain

    By sanclinical,
    • 1 reply
    • 559 views

  2. [Solved] Support

    By lab18bke,
    • 1 reply
    • 397 views

  3. [Solved] custom domain

    By not733402,
    • 1 reply
    • 276 views

  4. Postgres Database Creation Error

    By papaiz,
    • 1 reply
    • 1.2k views

  5. When is the required posting, going to be back up?

    By Evil Monkey,
    • 1 reply
    • 1.6k views

  6. unable to login

    By temp power,
    • 1 reply
    • 1.3k views

  7. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 498 views

  8. [Solved] Please Deploy My War File.

    By vaninf,
    • 1 reply
    • 704 views

  9. Account Deletion Request

    By ologi,
    • 1 reply
    • 500 views

  10. [Solved] Server Move Request

    By jnorden,
    • 1 reply
    • 1k views

  11. [Solved] No account found with that username in Plesk ETA page

    By ahmad201,
    • 1 reply
    • 842 views

  12. [Solved] Domain adress change

    By vilvoc,
    • 1 reply
    • 786 views

  13. [Solved] Adding Domain

    By metaprojects,
    • 1 reply
    • 583 views

  14. Domain asking

    By Aymo,
    • 1 reply
    • 720 views

  15. PHP AI Script Issue on HelioHost - Not Returning AI Input

    By ChippyTech,
    • 1 reply
    • 862 views
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