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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,491 topics in this forum

  1. [Solved] Can't Send Or Receive Email

    By ecto01,   
    • 0 replies
    • 984 views

  2. Kill TLS 1.0 on all helio servers (and maybe test with 1.3)

    By DmC,
    • 0 replies
    • 358 views

  3. Add replacement request

    By AverageJoe,
    • 0 replies
    • 673 views

  4. Domain Change

    By Reuel,   
    • 0 replies
    • 947 views

  5. Email Issue: DKIM Signature

    By omarion4,
    • 0 replies
    • 426 views

  6. [Solved] The Login Is Invalid

    By 10techieseek,
    • 0 replies
    • 398 views

  7. [Inactive]Addon Domain Problem

    By jazzik,
    • 0 replies
    • 244 views

  8. [Solved] Cpanel Not Working

    By hrce2,   
    • 0 replies
    • 368 views

  9. Request: 2Nd Account For Stevie

    By kdev,
    • 0 replies
    • 311 views

  10. Heliohost Free Webspace Reset Request

    By andreema,
    • 0 replies
    • 246 views

  11. [Solved] Add domain to my account

    By theblock,   
    • 0 replies
    • 226 views

  12. Unable To Start Ruby On Rails App

    By sgjava,
    • 0 replies
    • 509 views

  13. [Solved] Password Reset

    By cushingar,
    • 0 replies
    • 155 views

  14. [Solved] Using Non-Heliohost Nameservers

    By swarner,
    • 0 replies
    • 348 views

  15. Error Establishing A Database Connection

    By sofija,   
    • 0 replies
    • 355 views
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