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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Internal Error 500

    By wardracs,
    • 1 reply
    • 605 views

  2. [Solved] Request for deployment

    By darragh9,
    • 1 reply
    • 477 views

  3. [Solved] Asp core support request

    By shahabou,
    • 1 reply
    • 760 views

  4. Error

    By amansing,
    • 1 reply
    • 785 views

  5. [Solved] Add Domain

    By greyspot,
    • 1 reply
    • 607 views

  6. Submitting request for subdomain

    By scutoid,
    • 1 reply
    • 387 views

  7. [Solved] Add two subdomains

    By ghannadanzina,
    • 1 reply
    • 315 views

  8. [Solved] Error 502

    By sqv,
    • 1 reply
    • 92 views

  9. Account queued

    By shaun166,
    • 1 reply
    • 901 views

  10. site down and no acces through Cpanel

    By europascouts,
    • 1 reply
    • 900 views

  11. Reactivate Request

    By mawriz,
    • 1 reply
    • 737 views

  12. [Solved] Queued Page On Addon Domain

    By dfanz0r,
    • 1 reply
    • 718 views

  13. Error When Installing Joomla Using Softaculous

    By tig_ltsm,   
    • 1 reply
    • 1.1k views

  14. [Solved] Request For Installing Python Module

    By navidivn,   
    • 1 reply
    • 1.3k views

  15. cannot reset my password

    By solooo7,   
    • 1 reply
    • 1.1k views
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