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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,440 topics in this forum

  1. Can't login to cPanel

    By PDelgado,
    • 9 replies
    • 2.1k views

  2. I signed up as Korto with the registered domain kortoworlds.co.cc but nothing's happened.

    By Kortoworlds,
    • 1 reply
    • 725 views

  3. Upgrade option?

    By tinners,
    • 1 reply
    • 751 views

  4. my subdomain not working

    By oflash,
    • 1 reply
    • 754 views

  5. my subdomain not working A week ago

    By mr.web,
    • 1 reply
    • 846 views

  6. My Site Cannot Accessed in a Week

    By unlink,
    • 2 replies
    • 948 views

  7. Domain does not get activated

    By cakoops,
    • 1 reply
    • 785 views

  8. Unable to use my domain

    By asien,
    • 1 reply
    • 680 views

  9. Website is down

    By DamegedSpy,
    • 1 reply
    • 1.2k views

  10. Heliohost/Helionet main page

    By DanielFarrell,
    • 2 replies
    • 1.5k views

  11. fds web site was working properly and now it is suspended

    By fds,
    • 8 replies
    • 1.9k views

  12. website down?

    By honzzz,
    • 1 reply
    • 679 views

  13. My website is not opening firefox says "The connection was reset"

    By mugil,
    • 1 reply
    • 1.4k views

  14. site down?

    By Electimortar,
    • 1 reply
    • 1.2k views

  15. HelioHost Account Queued

    By coolhearts,
    • 3 replies
    • 1.1k views
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