Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Account deletion

    By arvrafli,
    • 1 reply
    • 586 views

  2. Why i keep getting logged out when i tried to access the plesk dashboard, everytime i logged in, in a second i got logged out again

    By jessenchayadi17,
    • 1 reply
    • 655 views

  3. [Solved] Add new domain please

    By pokemonwawi,
    • 1 reply
    • 678 views

  4. [Solved] Domain addition

    By vivekrajan007,
    • 1 reply
    • 186 views

  5. [Solved] Can't connect to the database from home (johnny)!

    By terrencel,
    • 1 reply
    • 137 views

  6. Internal Server Error After New Subdomain

    By aggentle,
    • 1 reply
    • 876 views
    • Guest
    • Guest

  7. [Inactive] How to cron job every five minutes with mysql

    By arcadoo,
    • 1 reply
    • 785 views
    • Guest
    • Guest

  8. [Inactive] Internal Server Error

    By pvoadmin,   
    • 1 reply
    • 1.3k views

  9. [Solved] I forgot my account password

    By muneeromran2001,
    • 1 reply
    • 518 views

  10. [Solved] Change main domain

    By thestreetartlist,
    • 1 reply
    • 2.7k views

  11. Delete my account

    By nuvibrainz,
    • 1 reply
    • 418 views

  12. [Solved] Request to change domain name

    By pmcsween,   
    • 1 reply
    • 475 views

  13. [Solved] Domain Change for Heliohost

    By cassidyhilts,
    • 1 reply
    • 496 views

  14. [Solved] Add domain. username vivekrajan007

    By vivekrajan007,
    • 1 reply
    • 304 views

  15. [Solved] change domain

    By gianbr,
    • 1 reply
    • 261 views
×
×
  • Create New...