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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Change Username

    By lissonpsantos,
    • 1 reply
    • 650 views

  2. Remove Dns Entry

    By dniel,
    • 1 reply
    • 784 views

  3. [Solved] Please Deploy

    By wilgil,   
    • 1 reply
    • 888 views

  4. 500 error

    By jfbarbos,
    • 1 reply
    • 521 views

  5. [Solved] Out of disk space all of a sudden

    By robev,
    • 1 reply
    • 1.2k views

  6. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 562 views

  7. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 407 views

  8. [Solved] Link external DNS records to account

    By efinn,   
    • 1 reply
    • 496 views

  9. [Solved] VPS Renewal without PayPal Account

    By ocarina,
    • 1 reply
    • 480 views

  10. [Solved] remove domain

    By gucabansimon,
    • 1 reply
    • 244 views

  11. [Solved] Add New Domain

    By lia,
    • 1 reply
    • 181 views

  12. Kill ruby on rails process

    By dangt85,
    • 1 reply
    • 1.3k views

  13. Can't Import Mysql Backup Using Phpmyadmin

    By aloz1,   
    • 1 reply
    • 1.4k views

  14. [Solved] Backup My Files From Johnny

    By jfsx,   
    • 1 reply
    • 1.2k views

  15. [Solved] Request for deploy

    By softlab,   
    • 1 reply
    • 1.1k views
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