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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] please add domains: aftershannnon.com & aftershannon.helioho.st to johnny

    By alberto4,
    • 1 reply
    • 233 views

  2. [Solved] Add Domain Request

    By greggolong,
    • 1 reply
    • 99 views

  3. Account not working

    By kenstaab,
    • 1 reply
    • 2k views

  4. Site not working

    By samus,
    • 1 reply
    • 3.6k views

  5. Access port for free host

    By taho,
    • 1 reply
    • 1.2k views

  6. [Solved] Php Limit Exceeded

    By abradome,
    • 1 reply
    • 802 views

  7. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 559 views

  8. [Solved] Heliohost Johnny Domain Eaglezaptech.com Not Updating Https/ssl Certificate

    By eaglezap,   
    • 1 reply
    • 898 views

  9. Dns Entry Already Exists (Please Delete) Account : Sagafx

    By sagafx,
    • 1 reply
    • 788 views

  10. Move Stevie Account

    By chrisk,
    • 1 reply
    • 561 views

  11. [Solved] Please Unblock My Ip

    By dppas,
    • 1 reply
    • 788 views

  12. [Solved] My website has been down for 19 hours. Can someone please take a look?

    By ukalumni,   
    • 1 reply
    • 998 views

  13. [Solved] Enabling Remote Access To PostgreSQL

    By fusiondl,
    • 1 reply
    • 655 views

  14. FTP login - Error: Authentication failed. Error: Critical error: Could not connect to server

    By niemen,
    • 1 reply
    • 658 views

  15. [Solved] Reset password

    By subhashr,
    • 1 reply
    • 473 views
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