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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. 404 error

    By mmansyur,
    • 1 reply
    • 610 views

  2. [Solved] Add Domain

    By codecrafters,
    • 1 reply
    • 504 views

  3. Postgres external access

    By prkduarte,
    • 1 reply
    • 548 views

  4. Help

    By yrand0,
    • 1 reply
    • 561 views

  5. [Solved] Add custom domain

    By genwork,
    • 1 reply
    • 407 views

  6. i want to change my domain (https://bluesky4e.heliohost.us/) to (https://olvproxy.heliohost.us/)

    By dwyazzo2000,
    • 1 reply
    • 379 views

  7. [Solved] Enable SSH access

    By dtfj,   
    • 1 reply
    • 249 views

  8. [Solved] Error In Adding A New Domain

    By enuvio,
    • 1 reply
    • 671 views

  9. [Solved] I Can Not Access My Account

    By darktdw,
    • 1 reply
    • 448 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 515 views

  11. I Always Fail When Installing The Axis In Softaculouse

    By sagachanger,   
    • 1 reply
    • 629 views

  12. Add Domain

    By rexlove,
    • 1 reply
    • 602 views

  13. How to connect my domain to website

    By Vedaang,
    • 1 reply
    • 504 views

  14. [Solved] please add the domains

    By ahmad201,
    • 1 reply
    • 11.5k views

  15. [Solved] Add a Domain please

    By pokemonwawi,
    • 1 reply
    • 342 views
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