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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9957 topics in this forum

  1. Move To Johnny

    By luanfrj,
    • 10 replies
    • 1.9k views

  2. Move To Johnny

    By Guest nechan2,
    • 3 replies
    • 581 views

  3. Move To Johnny And Change My Helionet Username For Conflict With Heliohost

    By teetwist1,
    • 4 replies
    • 903 views

  4. Move To Tommy

    By Guest Ardan Bayu,
    • 5 replies
    • 783 views
    • Guest
    • Guest

  5. Move To Tommy

    By Guest Ardan Bayu,
    • 1 reply
    • 546 views

  6. Move To Tommy?

    By thc8,
    • 3 replies
    • 744 views

  7. Move to VPS

    By kz370,
    • 4 replies
    • 204 views

  8. Move to VPS server

    By sandeepa097,
    • 3 replies
    • 601 views

  9. Moved From Johnny To Tommy -- 404/500 Errors

    By Korejora,
    • 11 replies
    • 1.8k views

  10. Moved over to Plesk: donation

    By eggcite,
    • 3 replies
    • 831 views

  11. Moved site, but still pulling from HelioNet

    By Jon Grabbe,
    • 4 replies
    • 2.7k views

  12. moving domain

    By matjaz,
    • 6 replies
    • 2.5k views

  13. Moving email from old cpanel host to heliohost

    By TonyK,
    • 3 replies
    • 843 views
    • Guest
    • Guest

  14. Moving From Johnny To Ricky

    By maicol01,
    • 7 replies
    • 1.3k views

  15. Moving From Stevie To Johnny

    By whyineed1,
    • 2 replies
    • 850 views
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