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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. Donation/Invitation

    By mrbuzz1,
    • 1 reply
    • 7k views

  2. [Solved] Help me to reset password

    By bpranata,
    • 1 reply
    • 517 views

  3. add domain name

    By martinfrade,
    • 1 reply
    • 536 views

  4. [Solved] Account Reset request as i have issues with Public fozlder

    By elkhaddir,
    • 1 reply
    • 686 views

  5. [Solved] Request to Add Addon Domain to My Hosting Account

    By rseann,   
    • 1 reply
    • 617 views

  6. [Solved] Request to add a new domain name and remove the old one

    By blueyesk,
    • 1 reply
    • 514 views

  7. phpBB3 installation - Blank Page

    By ragingox,
    • 1 reply
    • 3.6k views

  8. add on domain error

    By brian miller,
    • 1 reply
    • 1.2k views

  9. [Solved] Website Not Activated

    By manzeri,
    • 1 reply
    • 928 views
    • jje
    • jje

  10. Server Tommy Question

    By paladox2014,
    • 1 reply
    • 983 views
    • Guest
    • Guest

  11. Ip Unblock Request

    By creeper,
    • 1 reply
    • 734 views

  12. Delete user

    By Guest xpto4web,
    • 1 reply
    • 543 views

  13. Parked domains

    By hillax,
    • 1 reply
    • 674 views

  14. [Solved] Delete forum account

    By Guest icn,
    • 1 reply
    • 564 views

  15. Unable to login with that username..."

    By linguist,
    • 1 reply
    • 646 views
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