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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. Change timezone of the database

    By resparkman1,
    • 1 reply
    • 619 views

  2. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 619 views

  3. [Solved] Server move request

    By Guest hhradio,
    • 2 replies
    • 618 views

  4. Internal Server error and Server shutdown in progress

    By eshwary,
    • 1 reply
    • 618 views

  5. [Solved] Delete account

    By Guest hunterp11,
    • 1 reply
    • 618 views

  6. [Solved] Domain Add.

    By zuhib,
    • 1 reply
    • 618 views

  7. [Solved] 503 Error On Johnny

    By tikiza,
    • 1 reply
    • 618 views

  8. [Solved] Stevie Cpanel License

    By craigis,
    • 0 replies
    • 618 views

  9. [Solved] Account deletion request

    By Guest hunterp11,
    • 1 reply
    • 618 views

  10. [Inactive] PHP and MySQL needs an update to work with Drupal 9.

    By abhirup,   
    • 1 reply
    • 618 views

  11. [Solved] I want to add another domain

    By jnreyy,
    • 3 replies
    • 618 views

  12. Help with Thirty Bees/Prestashop installation

    By mothzee,
    • 2 replies
    • 618 views

  13. I am not seeing python domain

    By sutheeshbose,
    • 1 reply
    • 617 views

  14. [Solved] delete account

    By Guest hunterp11,
    • 2 replies
    • 617 views

  15. How To Get 1000 Mb Disk Space By Validating My Email

    By teetwist1,
    • 1 reply
    • 617 views
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